Hi. I'd like to ask some questions about shipments to the USA. I tried submitting this question via the website help email a couple of weeks ago but never got a response.
Can you explain how you handle shipments to the USA? Specifically, I'm interested in the following issues:
VAT TAX EXEMPTION. As a purchaser in the USA I would be exempt from the UK's VAT, and subject to any tariff/import duties upon entry of a package to the USA. For this reason I would like to ask what are the VAT-Exempt prices for shipments to the USA. Obviously, your web site's prices include VAT, but I am exempt from your VAT and subject to my own country's tax laws. Can you explain how you handle VAT-exempt sales and what the VAT-exempt prices would be?
SHIPMENTS TO USA - CARRIERS. What shipping options are available for shipments to the USA? When using the Post Office I am am not required to hire a customs agent to represent me when my package clears customs -- I act as my own agent at no additional charge. On the other hand if an independent commercial carrier such as DHL/FedEx/UPS etc. are used for shipment, they charge an exorbitant fee for clearing my parcel through customs -- the added expense is unreasonable and makes the idea of buying boards non-viable.
I'd like to purchase several boards, but the VAT-Exemption problem and the international courier problems are potential deal-breakers.
Thanks for your help!
Thanks for the explanation. I've still got a question though -- When you ship internationally, what carrier do you use? I see shipping choices for regular shipping, or shipping with tracking, but I don't know which I would get for a transatlantic shipment. It's important to know which services you use for international orders (Post/DHL/Fedex/etc) and which of those provide tracking. Thanks.