Hi. I'd like to ask some questions about shipments to the USA. I tried submitting this question via the website help email a couple of weeks ago but never got a response.
Can you explain how you handle shipments to the USA? Specifically, I'm interested in the following issues:
VAT TAX EXEMPTION. As a purchaser in the USA I would be exempt from the UK's VAT, and subject to any tariff/import duties upon entry of a package to the USA. For this reason I would like to ask what are the VAT-Exempt prices for shipments to the USA. Obviously, your web site's prices include VAT, but I am exempt from your VAT and subject to my own country's tax laws. Can you explain how you handle VAT-exempt sales and what the VAT-exempt prices would be?
SHIPMENTS TO USA - CARRIERS. What shipping options are available for shipments to the USA? When using the Post Office I am am not required to hire a customs agent to represent me when my package clears customs -- I act as my own agent at no additional charge. On the other hand if an independent commercial carrier such as DHL/FedEx/UPS etc. are used for shipment, they charge an exorbitant fee for clearing my parcel through customs -- the added expense is unreasonable and makes the idea of buying boards non-viable.
I'd like to purchase several boards, but the VAT-Exemption problem and the international courier problems are potential deal-breakers.
Thanks for your help!
Hey Solderhead,
I’m in the US as well and just ordered some boards. Looks like it went through ‘Cross Border Connect OSM’ which then hands if off to USPS for local delivery. Tracking for both. (Different number for each portion - similar to UPS surepost which does the same thing). No VAT or duties etc